Privacy Policy – WhatsApp Integration

Effective Date: 14th May 2025

Last Updated: 14th May 2025

Harkin For Computer Systems & Communication Equipment Software Design L.L.C trading as Harkin ("we", "our", or "us") is committed to protecting your privacy. This page explains how we handle data collected through our WhatsApp Business messaging services powered by Meta's Cloud API.

1. Information We Collect

• Business client details (e.g., company name, contact person, phone number)
• Customer data (e.g., name, phone number, email, language preferences)
• Customer interactions and messaging activity (e.g., responses, opt-ins)
• Technical data (e.g., IP address, browser, device information)

2. How We Use Your Information

• To set up and manage WhatsApp Business accounts on behalf of clients
• To send service-related and promotional messages where consent is given
• To monitor platform use and improve our services
• To comply with legal or regulatory obligations

3. Sharing and Disclosure

We do not sell personal data. We may share information with:

• Meta Platforms, Inc. for WhatsApp message delivery
• Our technology partners (e.g., Firebase) for data processing and storage
• Regulatory authorities, if legally required

4. Data Retention

Data is retained only as long as needed for legitimate business or legal purposes. Clients or users may request deletion at any time.

5. Security

We implement industry-standard encryption and access controls to protect your data.

6. WhatsApp Messaging Consent

We are committed to responsible messaging practices and will only send WhatsApp messages when:

• The user has provided explicit, affirmative opt-in consent
• The messages are directly related to the specific purpose for which consent was given
• The user has not opted out of receiving messages

We will clearly communicate the intended purpose of messages at the time of opt-in, and will not use the contact information for any other purposes without additional consent.

Users may opt out at any time by replying "STOP" or using the provided opt-out links in our messages. Upon opt-out, we will immediately cease sending messages and will only retain the opt-out record to prevent future messages.

7. Your Rights

Users have the right to access, correct, or delete their data. Please contact us at support@harkin.ai for any data-related requests.

8. Contact Us

Harkin
بردبي - الخليج التجاري - ملك حاتم محمد وسيم خان محمد وسيم خان - مكتب G06-351
G06-351, The Exchange Tower, Business Bay
Dubai, Dubai 00000
United Arab Emirates
Email: support@harkin.ai

WhatsApp's own Terms of Service and Privacy Policy

Google's API Services User Data Policy

Google's Privacy Policy